Hospitality and Business Etiquette Consultant
Reiko HITOMI

for improving customer satisfaction on site.

Hospitality/Business etiquette/complaints handling training

Essence of this training

Dramatic Change to customer’s impression towards your company

Well-experienced instructor in airline and financial industries

”Japan Quality” business etiquette

Enhance the confidence of your employees

This program is intended for...

Companies and communities who thinks it’s important to keep common ground with customers by face-to-face, phone and E-mail.

Staffs who want to have adequate and improved hospitality and business etiquette.

Employers who want to educate staffs so they can confidently handle complaints.

You can learn...

The way not only to being polite but also making an approachable and reliable impression

Not just “knowledge and skills” but the background message of business etiquette

How to be confident handling complaints

“Compassion doesn’t come out if you just keep it within” Japan Quality is that you give it “Form”. 

Register your contact name, company name, personal name, etc., let's see "Demo Lecture, Commentary" (20 minutes movie) and "Proposal".

For more information or application, please complete this form.

We’ll contact you within 2 business days.

Voice of clients

Throughout this training, I learned What customer service is and the origin of Japanese hospitality. This reminds me of importance of thinking about how you make others satisfied. 

This is the best way to show regard to your customers.

~ Hospitality and Business Etiquette Training for Governmental committee~

Voice of clients

I enjoyed the instructor’s anecdote of her own experiences. Especially how you have to approach the customers first in the case you have to show apology, was quite practical.

At the same time, I especially liked the activity about anticipating customer’s inner voice and their circumstances.

~ Complaint Handling Training for Financial institution~

About Instructors
Hospitality and Business Etiquette Consultant
Reiko HITOMI

  While working as a ground staff for Japan Airlines, Reiko Hitomi was acquainted with Japanese high standards of hospitality. At the same time, she acknowledged the importance of teamwork as well as flexibility and time management ability.

After she left JAL, she devoted 10years to enhance human resources development for major companies such as telecom and financial industries.

As corporate trainer she experienced more than a thousand training programs and the number of the attendees marked more than twenty thousands.

By adding “Customer Service and Hospitality” to trainings, she confidently provides training programs which allow companies to differentiate themselves from other competitors and maximize sales figures.

former ground staff of Japan Airlines

Experience with more than a thousand training programs and twenty thousand attendees

Over-seas training experiences for local corporations

Register your contact name, company name, personal name, etc., let's see "Demo Lecture, Commentary" (20 minutes movie) and "Proposal".

For more information or application, please complete this form.

We’ll contact you within 2 business days.

company’s outline

These training programs are organized by Brew Inc. For detailed information about instructors and training programs, please inquire using the form below.

Brew Inc.

CEO: Yoshihiro HARA

Address: 7-13-6 Ginza Chuou-ku, Tokyo Japan

・Human Resource Development (planning training, dispatching instructors, follow-up)

・Consulting ( product development, marketing, sales strategy, HR strategy)

・Instructor Training

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