First10 Hospitality & Sales Consultant
Makoto ONODERA

Essence of this training

Raising average sales per customer and the number of returning customers

Instructor with extensive on-site experiences

“Japan Quality” Hospitality and Sales

Simple and practical training programs

This training is intended for

Companies that own restaurants, bars and other kinds of stores

Restaurant owners who want to raise average spending per customer by adding some tips to recommend products。

Store owners who want to decrease separation rate by motivating your staff

You can learn...

Simple and practical way of making great impressions with customers

Practical and attentive ways of customer service by maximizing your personality

The achievement-based pay methods by focusing on specific tasks you are facing such as “Improving average sale per customer” or “Raising repeating customer rate”

This training helps you to achieve hospitality skills where you can make great impressions with customers and build mutual trust with them within 10 seconds or 10 minutes.

It is very simple and practical training for anyone no matter their background.

Register your contact name, company name, personal name, etc., let's see "Demo Lecture, Commentary" (20 minutes movie) and "Proposal".

For more information or application, please complete this form.

We’ll contact you within 2 business days.

Voice of Attendees 

Having mutual understanding of “First 10” with coworkers and achieving skills of “observation, Sympathy and Suggestion” We were able to improve customer service constantly and raise sales numbers at the same time. I could cooperate with my staff and reassemble our restaurant’s agenda.

~Restaurant Chain Owner~

Voice of Attendees 

Making our customers smile in 10 seconds? I doubted that it was really possible until I finished the training program. However, throughout this program, I learned it’s not impossible and by changing the attitude towards customer service and making it into your habit I was able to contribute more to my restaurant. I will keep trying!

~Restaurant Staff~

About Instructors
First10 Hospitality & Sales Consultant
Makoto ONODERA

Although Makoto ONODERA started his career wishing to be a chef, he quit within 2 years. After that he started to work at a bar chain. He became the bar manager after a year. At the same time, as a bartender, he competed in the national cocktail competition where he received the award for outstanding performance.

When he was 35, he was promoted to General Director of all 25 bars in charge of operations and staff education.

Through his experience, he found that sales figures rose when staff actively approach customers. He believes that “From top-down to bottom-up” and “creating an environment for staff where they can think actively for customers” is the essence of the service industry for store management. He brings these messages into his training and consulting for restaurants.

Practical customer service skill “First 10 method” was created from both experiences as a staff and manager where he succeeded at managing 25 bars which is known to be difficult to sustain for a long period of time as a chain business. His training is well known as practical and simple to understand and is practiced from small stores to mega restaurants.

Register your contact name, company name, personal name, etc., let's see "Demo Lecture, Commentary" (20 minutes movie) and "Proposal".

For more information or application, please complete this form.

We’ll contact you within 2 business days.

For improvement of customer satisfuntion

Hospitality and Sales Training for Restaurant

company’s outline

These training programs are organized by Brew Inc. For detailed information about instructors and training programs, please inquire using the form below.

Brew Inc.

CEO: Yoshihiro HARA

Address: 7-13-6 Ginza Chuou-ku, Tokyo Japan

・Human Resource Development (planning training, dispatching instructors, follow-up)

・Consulting ( product development, marketing, sales strategy, HR strategy)

・Instructor Training

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